Refund and Returns Policy

Gyms Coin Refund and Returns Policy

Thank you for shopping with Gyms Coin! We want you to be satisfied with your purchase. This Refund and Returns Policy outlines the process for returning products and receiving refunds.

1. Eligibility for Returns

  • Time Frame: You may return products within [X] days of receiving your order.
  • Condition: Products must be unused, unopened, and in their original packaging to be eligible for a return.
  • Exceptions: Certain items, such as prescription medications, perishable goods, and custom orders, are not eligible for return.

2. Return Process

  • Contact Us: To initiate a return, please contact our customer service team at (978) 655-1598 or email us at [email protected] with your order number and reason for the return.
  • Approval: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the product.
  • Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refunds

  • Processing: Once we receive your returned product, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will process your refund to your original payment method. Please allow [X] days for the refund to appear on your account.
  • Partial Refunds: In some cases, only partial refunds may be granted if the product is not in its original condition or is missing parts.

4. Exchanges

  • Defective or Damaged Products: If you received a defective or damaged product, please contact us within [X] days of receiving your order. We will arrange for a replacement or refund.
  • Exchange Process: To exchange a product, follow the return process outlined above and specify that you would like an exchange.

5. Non-Returnable Items

  • Prescription Medications: We cannot accept returns of prescription medications due to health and safety regulations.
  • Perishable Goods: Items such as food and other perishable goods are not eligible for return.
  • Custom Orders: Custom or personalized orders cannot be returned.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Hotline: (978) 655-1598
Email: [email protected]
Address: 39 Bellevue St, Lawrence, Massachusetts (MA)